Privacy Policy

Effective Date: February 3, 2026
Last Updated: February 3, 2026

1. Overview

OrderSpike respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you access or use our website and services at orderspike.co.

By using the Service, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

When you purchase a report or interact with the Service, we may collect:

• Email address for report delivery and service communication
• Restaurant name and identifying details
• DoorDash restaurant listing URL
• Monthly DoorDash revenue (if you choose to provide it)
• Payment information processed securely by Stripe

OrderSpike does not store or have access to full payment card numbers.

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser and device information
• Pages viewed and time spent on site
• Referring or exit pages

This data is used to understand usage patterns and improve the Service.

Public DoorDash Data

We analyze publicly available information from your DoorDash restaurant listing, including menu items, descriptions, prices, photos, and categories. We do not access private accounts, credentials, or non-public DoorDash data.

3. How We Use Information

We use collected information to:

• Deliver purchased reports
• Generate menu analysis and optimization insights
• Process payments and billing
• Send order confirmations and service-related communications
• Provide customer support
• Send upgrade or product-related messages where permitted
• Improve and maintain the Service

You may opt out of non-essential communications at any time.

4. Information Sharing

We do not sell your personal information.

We share information only with trusted third-party providers necessary to operate the Service, including payment processing, email delivery, AI analysis, and hosting services.

5. Data Retention

We retain information only as long as necessary:

• Transaction records: up to seven years for legal and tax compliance
• Report files: up to ninety days
• Email communications: until you unsubscribe or request deletion

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections or deletion
• Opt out of marketing communications
• Request data portability where applicable

To exercise these rights, contact support@orderspike.co.

7. Security

We use reasonable technical and organizational safeguards to protect your information.

8. Cookies

We use essential cookies for functionality and analytics cookies to improve the Service.

9. Children's Privacy

The Service is not intended for individuals under eighteen.

10. International Use

OrderSpike operates from the United States. If you access the Service from outside the United States, your information may be processed in the United States.

11. Regional Privacy Rights

California residents may have rights under the CCPA. EEA residents may have rights under GDPR. Contact support@orderspike.co.

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

13. Contact

Email: support@orderspike.co
Website: orderspike.co